Frequently Asked Questions

Everything you need to know about Itinara AI travel planning.

General Pricing Account Technical

General Questions

How does Itinara AI work?

Simply tell us your destination, travel dates, budget, and preferences. Our AI analyzes millions of data points including real traveler reviews, local recommendations, and practical information to create a personalized day-by-day itinerary in seconds.

What destinations are covered?

Itinara AI covers 100K+ destinations worldwide, from major cities like Paris, Tokyo, and New York to hidden gems off the beaten path. We continuously update our database with new attractions, restaurants, and experiences.

How long does it take to generate an itinerary?

Most itineraries are generated in under 15 seconds. Complex multi-destination trips with 10+ days may take up to 30 seconds. You'll see a progress indicator while we create your perfect trip.

Can I customize the generated itinerary?

Absolutely! You can fine-tune every aspect of your plan - adjust daily activities, change restaurants, modify timing, swap out attractions, and more. All changes are saved automatically to your account.

How accurate are the recommendations?

Our AI is trained on millions of real travel data points including verified reviews, ratings, opening hours, and local recommendations. We cross-reference multiple sources to ensure accuracy and freshness of information.

Can I plan multi-city trips?

Absolutely! Itinara excels at multi-destination trips. Just enter all your destinations and dates, and we'll create an optimized route connecting them with suggested travel times between each location.

What budget levels can I choose from?

You can choose from budget, moderate, or luxury travel styles. Our AI adjusts restaurant recommendations, accommodation suggestions, and activity options based on your selection.

Are the restaurant recommendations verified?

Yes, all restaurant recommendations are sourced from verified reviews and ratings. We include opening hours, price ranges, cuisine types, and reservation requirements for each suggestion.

Does Itinara include transportation options?

Yes, each itinerary includes suggested transportation between locations, from public transit directions to taxi estimates. We also include airport transfer recommendations for your convenience.

Can I share my itinerary with others?

Yes! Generate a shareable link to send to travel companions. Recipients can view your itinerary without needing a Itinara account.

What age groups is Itinara suitable for?

Itinara accommodates all age groups and travel styles. When creating your itinerary, indicate preferences for family-friendly activities, senior-appropriate pacing, or adventure-heavy experiences.

How often is the travel data updated?

Our travel database is updated continuously with new attractions, restaurant openings, and schedule changes. Major updates occur weekly, ensuring you have the latest information.

Pricing & Plans

Is there a free plan?

Yes! Our Free plan includes 1 trip per month, basic itinerary generation, and PDF export. No credit card required to start.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor. All payments are processed securely in USD.

Can I cancel anytime?

Yes, you can cancel your subscription anytime with no cancellation fees. Your subscription remains active until the end of your current billing period.

Do you offer refunds?

We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied, contact us within 30 days of your purchase for a full refund.

What is the difference between Free, Pro, and Creator plans?

Free plan includes 1 trip per month with basic features. Pro plan offers unlimited trips, priority processing, and full PDF exports. Creator plan adds bulk generation, API access, and team collaboration features.

How do I upgrade or downgrade my plan?

Go to Settings > Billing to change your plan anytime. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing period.

Does Itinara support loyalty programs?

Pro and Creator plans include loyalty program tracking. We can suggest partners, display your point balances, and recommend redemption opportunities.

Is there a discount for annual billing?

Yes! Annual billing saves you 20% compared to monthly payments. Contact us at billing@itinara.tech for annual plan details.

Account & Billing

How do I change my plan?

Go to Settings > Billing to upgrade or downgrade your plan. Changes take effect immediately, and we'll prorate any differences.

How do I download my itinerary?

All paid plans include unlimited PDF exports. Open any trip and click the "Export PDF" button to download a professionally designed travel guide with maps and contact information.

Is my data secure?

Yes, we take security seriously. All data is encrypted in transit (TLS 1.3) and at rest. We never share your personal information with third parties. Read our Privacy Policy for details.

Can I collaborate with others on an itinerary?

Creator plan users can invite team members to collaborate on itineraries. Share editing access or view-only links with travel companions.

Does Itinara work for business travel?

Yes! Itinara is perfect for business travel planning. Creator plan users get dedicated business features including expense tracking integration and corporate policy compliance.

How do I delete my account and data?

Go to Settings > Profile > Delete Account. All your data will be permanently removed within 30 days per our data retention policy.

Can I import existing trips from other apps?

Currently we support manual trip import via CSV. Full integration with popular travel apps is on our roadmap.

Technical Support

What if an attraction is closed?

Our AI continuously updates information from multiple sources. If an attraction is closed or unavailable, we recommend verified alternatives nearby. You can also manually adjust your itinerary.

Can I use Itinara offline?

While trip generation requires an internet connection, you can download your itineraries as PDFs for offline access during your travels.

How do I contact support?

Email us at support@itinara.tech. Pro and Creator plan users get priority email support with 24-hour response time.

Can I add custom activities to my itinerary?

Yes! You can add custom activities, notes, and reminders to any day in your itinerary. Your custom entries are seamlessly integrated with AI-generated suggestions.

Can I regenerate a specific day in my itinerary?

Yes, you can regenerate any individual day or your entire itinerary with different parameters. This is useful if your plans change or you want fresh suggestions.

What languages does Itinara support?

Itinara generates itineraries in English. We're actively developing support for additional languages including Spanish, French, German, Japanese, and Chinese.

Is Itinara available on mobile devices?

Yes, Itinara works on all devices including smartphones and tablets. Your itineraries are accessible anywhere, and PDFs can be saved for offline access.

Still have questions?

Can't find the answer you're looking for? Our team is here to help.

Contact Support